Q. Payment method
  • International Credit / Debit cards (VISA, Master, AMEX, Diners Club,Saison, UC, JCB and DC)


Q. Changing or cancelling your ticket
  • Cancellations / Changes are not possible for this ticket after confirming your order.
  • Admission time: The event date and time displayed on your QR ticket.
  • Tickets are valid for the displayed event date, however, we will have to ask you to wait, if you will be late the event time of your ticket (We will not pay you the difference for your ticket prices, if the cause will be your late admission)Tickets are valid for the displayed event date, however, we will have to ask you to wait, if you will be late the event time of your ticket (We will not pay you the difference for your ticket prices, if the cause will be your late admission)
  • The fees will be refund, if our event will be cancelled. (Details such as refund method will be notified by email at the time of cancellation decision)


Q. My Ticket
  • Receive your tickets(QR code) via email after confirming your order.
  • You also get your ticket on our website.
    • In "My tickets" > "Track my order" at the header > Enter your order ID (number of after #) or email address which registered when you purchased > We send you URL on e-mail for order content inquiry.
      • Time to live the URL is just 1 hour. Please access the URL within 1 hour.
      • The link after you got email is invalid if you use once. If "error" is appeared, please do order tracking again.
      • If "error" is appeared, please contact us from inquiry form.
  • Show tickets on your smartphone or show your QR code in printed.
  • This QR code includes tickets for your everyone.
    • Please you (purchaser) and companion enter the venue together absolutely.
    • We can’t issue QR code separately for each person.


Q. Same-day ticket at the venue
  • You can buy a ticket via ticket-vending machine at the venue.
  • It's recommended to buy a ticket on our web before ticket sold out.


Q. Ticket price
  • Ticket prices differ for "Adults", "High school and university students" and "Elementary and junior high school students".
  • Up to three preschool children can admission for free when accompanied by one adult.


Q. Ticket transfer
  • Please transfer your ticket (QR code) to your friend or family, if you can not go.
  • We prohibit the resale of tickets at higher than our original prices for the purpose of profit.



Inquiry
If it can’t be solved with the above, please contact us from here.